Accolade Health Care Advocate

First of all, I wanted to say what a really lovely person my Health Assistant is. She was so patient and kind and very knowledgeable. She helped me with a couple of things I needed [and] was very thorough in getting me the information I needed. Secondly, I wanted to say how happy I am that UC is working with Accolade and the whole concept of having my own personal advocate and my personal shepherd as I work through the insurance system. This is so wonderful and a fantastic innovation and it makes me feel so much more confident in navigating the insurance system. Thank you so much for all you and your staff do. Blessings on you, your staff and your families.”

This was an incredibly great customer service experience of any type, but certainly for insurance. The person I dealt with was very pleasant, very professional, and very helpful. She answered all my questions properly. She took care of everything I needed to and went above and beyond all in one call. It could not have gone better. Thank you.”

Everyone I’ve spoken with at Accolade has been outstanding [and] extremely helpful. This type of experience is rare and hard to find [and] it’s really appreciated. So, thank you very much.”

I want to thank you all. It [was] one of the best customer service experiences I’ve had in months.”

It was absolutely the most helpful and positive interaction I’ve had with insurance in the last 20 years. [I] very much appreciate the service. I can’t say enough good things. {my Health Assistant] was incredibly helpful and easy to speak with, had a great rapport. So, thank you.”

The [Health Assistant] was super friendly, super helpful. This is probably one of the est experiences I’ve had with any representative involving insurance. I just want to say I really appreciate the effort and hard work. Thank you.”

[My Health Assistant] was very attentive to my needs and helped me navigate how to submit an international claim form. Thank you.”

I am very grateful for Accolade. I’ve had to call a few times in the last few months and have had nothing but super helpful people to help me. I’m really, really, really glad they hired [Accolade] to help us. Thanks again.”

My experience with [my Health Assistant] was fantastic. She’s articulate, thoughtful, empathetic, [and] efficient. She took care of my issues [and] clearly knew what she was doing. She is a great advocate for people who are calling. Thank you so much for having her at Accolade.”